Puffin Property Management Privacy Policy

Privacy Policy for Puffin Property Management

Effective Date: January 1, 2025

Last Updated: July 29, 2026

Puffin Property Management (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you interact with our services, including our text messaging (SMS) program. We maintain these practices in compliance with the Telephone Consumer Protection Act (TCPA), the messaging requirements administered through The Campaign Registry (TCR) and mobile carriers, the National Do Not Call Registry, applicable Maine law, and other applicable federal regulations.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, address, phone number, and email address
• Consent preferences (for example, opt-in or opt-out for calls, texts, or marketing materials)

1.2 Usage Information

• IP address and device information when you visit our website
• Interaction data (for example, call times, call duration, and consent records)

1.3 Sensitive Information

We do not intentionally collect sensitive information unless required by law and with your explicit consent.

2. How We Use Your Information

We use your information for the following purposes:

• To contact you: to respond to inquiries, provide services, and deliver communications you have consented to receive.
• To comply with laws: to meet our obligations under the TCPA, the National Do Not Call Registry, the messaging rules administered through The Campaign Registry and mobile carriers, applicable Maine law, and other applicable federal regulations.
• To prevent fraud: to verify identity, investigate unauthorized activity, and protect our services.

3. Text Messaging (SMS) Program

By providing your mobile number and opting in, you consent to receive text messages from us related to your tenancy and our property management services.

• Consent: We obtain your express consent before sending text messages. Consent to receive texts is not a condition of renting from us or receiving any service.
• Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation and no further texts unless you opt back in.
• Help: Reply HELP for assistance, or contact us using the information in Section 11.
• Rates: Message and data rates may apply, and message frequency varies.

4. Compliance with Do Not Call Laws

We adhere to the National Do Not Call Registry requirements and applicable telemarketing laws, including:

• Do Not Call lists: We honor requests not to receive telemarketing calls by maintaining an updated internal Do Not Call list.
• Prior consent: We obtain express written consent before making automated, prerecorded, or telemarketing calls, in compliance with the TCPA and applicable state law.
• Opt-out options: You may opt out of marketing communications at any time by contacting us using the information in Section 11.

5. Sharing and Disclosure of Information

We do not sell your personal information, and we do not share it for third-party marketing purposes. We may share information only in these limited circumstances:

• With service providers: to support our operations (for example, IT support and payment processors) under confidentiality agreements.
• Legal requirements: to comply with applicable laws, regulations, or legal processes.

Your SMS consent and mobile opt-in information will not be shared with any third party for marketing purposes. Your personal information will not be shared with third parties except as required by law or as necessary to deliver a service you have requested.

6. Message Frequency and Timing

Content and frequency: Messages are sent as needed and may include property alerts (such as snow bans), maintenance and work order updates, appointment reminders, and other leasing or property-related information. Message frequency varies.

Timing: Non-emergency messages are generally sent between 8:00 a.m. and 8:00 p.m. in the recipient’s local time zone. Messages about property emergencies may be sent at any time.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access and correction: You can request access to your information or ask us to correct inaccuracies.
• Opt-out: You can opt out of marketing calls, emails, or text messages by replying STOP to a text, using an unsubscribe link, or contacting us.
• Do Not Call requests: We process Do Not Call requests within 30 days, consistent with federal and applicable Maine law.
• Deletion: You may request that we delete your personal information, subject to legal and operational requirements.

8. Data Retention and Security

We retain your information only as long as necessary for legitimate business purposes and to comply with legal obligations. We use industry-standard security measures to protect your information from unauthorized access, use, or disclosure.

9. Children’s Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. Updates will be posted on our website, and the effective date will be revised accordingly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your rights, please contact us:

Puffin Property Management

Address: PO Box 4540, Portland, ME 04112

Phone: 207-910-6289

Email: rental@puffinmgt.com

Business Hours: 8:00 a.m. to 5:00 p.m. EST

To opt out of marketing communications or to register a Do Not Call request, reply STOP to any text or contact us at 207-910-6289.